Threads99 – Order Cancellation, Return & Exchange Policy
Threads99 aims to provide a simple, transparent, and customer-friendly shopping experience. This policy applies to all orders placed on threads99.co.in.
1. Order Cancellation Policy
a. Cancellation by Customer (Before Dispatch)
- Orders can be cancelled before they are shipped.
- To cancel, log in to your Threads99 account → My Orders → select the order → request cancellation.
- Once an order is marked as “Shipped,” it cannot be cancelled. You may request a return after delivery.
b. Cancellation by Threads99
Your order may be cancelled for reasons including:
- Product out of stock or discontinued
- Invalid or incomplete address
- Payment failure
- Suspected fraud or misuse
You will be informed via email or SMS in such cases.
2. Return & Refund Eligibility
You may request a return/refund if:
- The product is damaged, defective, or not as described
- You received the wrong item
- The item is unused, unwashed, and in original packaging with all tags attached
3. Non-Returnable Items
- Customized or personalized items
- Products marked “Final Sale” or “Non-Returnable”
- Hygiene-sensitive products (innerwear, socks, etc., if applicable)
4. Return Process
- Log in to your Threads99 account
- Go to My Orders and select the item to return
- Choose the return reason and upload photos (if required)
- Our team will review and approve eligible requests
- A reverse pickup will be arranged, or self-ship details will be provided
- After the item passes quality check, your refund will be processed
5. Refund Timeline
Refunds are issued within 5–7 business days after the returned product clears quality verification.
Refund Methods:
- Prepaid Orders – Refunded to the original payment method
- COD Orders – Refunded via NEFT/IMPS (bank details required)
6. Exchange Policy
Direct exchanges are not supported at the moment.
To exchange an item (size/colour):
- Initiate a return
- Place a new order for the desired variant
7. Late or Missing Refunds
If you have not received your refund:
- Check your bank/payment app again
- Contact your bank/payment provider
- If still unresolved, reach out to us at info@threads99.co.in
8. Policy Exceptions
Threads99 may reject returns/refunds for:
- Items failing quality verification
- Used, washed, or damaged products
- Missing tags or packaging
- Repeated return requests
- Incorrect items sent back
9. Contact Information
Threads99 (JMB Business Solutions Pvt. Ltd.)
Email: info@threads99.co.in
Website: https://threads99.co.in