Frequently Asked Questions (FAQ)
1. Do I need an account to place an order?
No, you can checkout as a guest. However, creating an account makes it easier to track orders and save your details for future purchases.
2. How do I create an account?
Click on the Login/Register option and fill in your basic details to set up an account.
3. How do I place an order?
Browse products, add them to your cart, and proceed to checkout. Confirm your details and complete the payment to place the order.
4. What payment methods do you accept?
We accept all major credit/debit cards, UPI, NetBanking, Wallets, and Cash on Delivery (if available).
5. Can I cancel or change my order?
Orders cannot be changed once confirmed. For urgent requests, please contact our support team as soon as possible.
6. How long does delivery take?
Orders are usually delivered within 3–7 working days, depending on your location.
7. How much are the shipping charges?
Shipping is free on orders above a certain amount. For smaller orders, charges are shown at checkout.
8. How can I track my order?
Once shipped, you’ll receive an email/SMS with the tracking link to follow your parcel’s journey.
9. What if I receive a wrong or damaged item?
Please contact us immediately with your order details and a photo of the item. We’ll arrange a replacement or refund.
10. What is your return policy?
We accept returns within 7 days of delivery. Items must be unused and in original packaging. Please check our Returns & Exchanges page for full details.